Quality Management

So that we can consistently achieve our high-quality aspirations, we have established some clear principles.

• We follow a zero-defect philosophy and strive for perfection in every field of our activities.
• We promote effective cooperation with our customers, suppliers and staff, based on fair partnership.
• We work responsibly with respect for one another, and deal in a straightforward and quantifiable manner.
• We call for and encourage strong performance.
• We are optimistic and dynamic, and we see things through.
• We fight passionately for success.
• We consistently build on our successes and embark with vigour on new ventures.
• Each member of our staff is responsible for carrying out our work to the utmost quality.
• We pay especial attention to product safety requirements.
• We have a duty to deal with and provide information in the event of any non-compliance with quality or adherence to deadlines.
• The most important words in our vocabulary in our dealings with one another are “thank you”.

Together with our customers, employees and suppliers, we have set up a continuous improvement process in order to assure the future of our company.

Protecting the environment is part of quality

It is our aim, in all our actions, to keep the detrimental effect on our environment as low as possible. Health safety takes maximum priority in all our operations.
We use energy sparingly, we avoid waste and we strive for constant improvement when purchasing the energy consumers we need.

By reducing our energy consumption, and by making sustainable use of raw materials, manufacturing and operating materials, we contribute responsibly to the conservation of our energy reserves, while at the same time increasing our company’s efficiency.

All our staff are fully informed and qualified with regard to their quality and energy management tasks, and with regard to environmental protection. The Executive Management and all members of staff undertake to maintain our corporate policy and the ARNOLD Management system.