"For our customers, the new remote services are an ideal addition to the Industry 4.0 concept," says Jan Schmierer, Team Leader After Sales Service at ARNOLD. "With the digital tools, we will be able to identify the cause and rectify any faults in production operations much more quickly." In future, process controllers, maintenance staff and operators will be able to communicate with ARNOLD's service specialists via voice-controlled VR goggles and get immediate support. With the help of a digital twin, problems can be identified or repairs and maintenance can be instructed step by step via remote access to the machine. Remote service thus replaces numerous trips, which also reduces the CO2 footprint of industrial companies and protects the climate.
In future, process controllers, maintenance staff and operators will be able to communicate with ARNOLD's service specialists simply by using voice-controlled VR glasses.
Save costs through less machine downtime
The professional after-sales service saves time and costs right from the start, as waiting for service technicians and the resulting machine downtime are completely eliminated with every initial analysis. In addition, regular maintenance appointments can be planned more precisely in advance, which also increases machine availability. The ARNOLD maintenance service can also be used to document machine joining processes on site using a hybrid solution. The tool translates all documents into 80 languages for international use. Live translation with subtitles will also be available in the future.
Data security is the top priority
All data is stored directly on the system and remains solely with the customer. Remote services are provided via secure VPN access, which the customer must approve in advance, for example with a key switch on a VPN router. In this way, the company retains decision-making authority over all access to a system. Jan Schmierer explains: "We see ourselves as a partner for our customers. That's why, as with all our services, our new remote services focus on secure processes, reliable products and simple operation."
With the help of a digital twin, problems can be detected or repairs and maintenance can be instructed step by step via the machine's remote access.
About ARNOLD UMFORMTECHNIK:
The ARNOLD GROUP, internationally renowned for innovative fastening technology, has developed into a leading supplier and development partner for complex fastening systems thanks to its extensive expertise in the production of intelligent fasteners. Under the umbrella of "BlueFastening Systems", the company positions itself as a comprehensive provider of engineering, fasteners, functional parts, feeding systems and processing technology. This holistic combination of experience and know-how offers efficient, sustainable solutions on an international level. ARNOLD has been part of the Würth Group since 1994.
